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Security Message for U.S. Citizens: Havana (Cuba), Hotel Restrictions

Western Hemisphere > Cuba > Havana

Over the past several months, numerous employees at the U.S. Embassy in Havana have been targeted in specific attacks.  Affected individuals have exhibited a range of physical symptoms including ear complaints and hearing loss, dizziness, headache, fatigue, cognitive issues, and difficulty sleeping.  Attacks have occurred in U.S. diplomatic residences, as well as in two hotels:  Hotel Nacional and Hotel Capri.


The U.S. government has imposed limitations on lodging at affected hotels.


If you believe you have suffered any of these symptoms following stays in Cuba, please consult a medical professional.


For further information:


-         See the State Department's travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information for Cuba.

-         Enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest security updates and make it easier for the nearest U.S. Embassy to locate you in an emergency. 

-         Contact the U.S. Citizens Services Unit of the U.S. Embassy’s Consular Section, located  in Havana at Calzada between L and M Streets, Vedado; telephone (+53) 7839-4100; e-mail (

-         Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).

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