For the full report, please download the attached PDF found in the top right corner under "Attachments." Web browser pop-up windows may need to be enabled. Refresh the webpage if the PDF attachment does not appear.
There is increasing interest in the health, safety, and securityattributes of hotels. Many companies and organizations are interested in thisinformation to satisfy two overarching managerial responsibilities: Duty ofCare and Due Diligence.
Because of this interest, they may request information from a hotel inorder to assess the security and safety integrity of the property. Determiningwhat information is relevant to such an assessment is particularly challengingbecause there are no agreed-upon standards of what security/safety features a hotelshould have, nor are there any agreed-upon standards as to what constitutes a “secure”or “safe” property; there are only generally accepted “best practices.”Assessing the security/safety of a property is therefore a subjective analysis. Therefore, this guide is referred to as an “assessment” rather than an audit or inspection,which implies an appraisal against a defined standard. And since each hotelcompany operates its properties according to its own brand operating standards,it is appropriate that the assessment take these factors into consideration.
This assessment guide was created to help corporate securitydepartments, corporate travel and safety departments, event planners, meetingorganizers, tour operators, and others (e.g., third-party health, safety, andsecurity assessors) collectively referred to as “customers,” to conductsecurity, safety, and health surveys and assessments of hotels.
It is important that hotels be able to respond to such requests in atimely, accurate, and customer-friendly manner. While hotels certainlyunderstand the concerns of customers and wish to cooperate with them as much aspossible, there are also important restrictions on what may be provided tothem. Therefore, the Loss Prevention Committee of the American Hotel andLodging Association (AH&LA), in collaboration with the U.S. Department ofState Overseas Security Advisory Council (OSAC) and its Hotel Security Working Group, came together to producethis assessment guide. The guide reflects a common agreement on what security,safety, and health information is generally able to be provided by a hotel in order for customers to make an assessment of aparticular property.
As you can appreciate, to avoid compromising the hotel’s security andsafety systems, there are limitations on what the property may disclose (e.g.,information concerning security camera locations or alarm systems, securitystaffing information, security procedures) or routinely provide upon demand(e.g., copies of emergency plans or procedures, floor diagrams, propertyschematics, etc.). These limitations are in the interest of protecting thehotel’s guests and staff. The hotel recognizes, however, that a customer may wishto further discuss the security or safety matters of the hotel. If so, the customer should contact the hotel General Manager. Alternatively, the customermay also contact the corporate security department of the respective hotelchain. Contact information for the corporate security department may beobtained by OSAC constituents from the AH&LA or through the OSAC Program Officers for Common InterestCouncils.