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Security Message for U.S. Citizens: Surabaya (Indonesia), Mt. Agung Volcanic Activity

East Asia & Pacific > Indonesia; East Asia & Pacific > Indonesia > Bali; East Asia & Pacific > Indonesia > Surabaya


The U.S. Consulate General in Surabaya alerts U.S. citizens residing in, or traveling to Indonesia that Mt. Agung, an active volcano in East Bali, Karangasem Regency, has shown recent increased volcanic activity.  On September 18, the Indonesian Center for Volcanology and Geological Hazard Mitigation (CVGHM) raised the volcano’s alert level from Level 2 (Watch) to Level 3 (Stand-by).

As of September 14, local authorities have restricted access to the mountain within a six kilometer radius of the summit.   Hiking and trekking on the mountain is strictly prohibited.  Hazards from an eruption could include falling ash and, potentially, lava flows.  A large eruption and ash emissions could impact air travel in the region.

U.S. citizens are advised to avoid travel to the area around Mt. Agung, monitor local media for updates, and check with local airports for scheduled air travel.  Information on the volcano’s latest status can be found on the following websites:  https://magma.vsi.esdm.go.id/, http://www.vsi.esdm.go.id/  and https://www.bnpb.go.id/.

In the event of an eruption, we encourage U.S. citizens in Indonesia to notify friends and family of their wellbeing and to update their status on social media.  Persons with information or questions about U.S. citizens who require assistance should contact the U.S. Consulate General in Surabaya at the numbers below.

For further information about security in Indonesia:

  • See the State Department's travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Indonesia Country Specific Information.
    Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
    Follow us on Twitter and Facebook.
    The U.S. Consulate General in Surabaya (https://id.usembassy.gov/) is located at Jl. Citra Raya Niaga No. 2, Surabaya and can be contacted at +62 31-297-5300, 7:30 a.m. to 4:00 p.m. Monday through Friday.  The after-hours emergency number for U.S. citizens is +62 81-133-4183.  The American Citizen Services Unit of the Consulate General can also be reached by e-mail at SurabayaACS@state.gov.
    The U.S. Embassy in Jakarta (https://id.usembassy.gov/) is located at 5 Jalan Medan Merdeka Selatan, Jakarta, and can be contacted at +62-21 3435-9055/9054, 7:30 a.m. to 4:00 p.m. Monday through Friday.  The after-hours emergency number for U.S. citizens is+62-21 3435 9000, then press 0 for the operator. The American Citizen Services Unit of the Embassy can also be reached by e-mail at jakartaacs@state.gov.
    Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).