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Overseas Security Advisory Council
Bureau of Diplomatic Security
U.S. Department of State

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Health Alert: Kazakhstan, Carriers Still Operating out of Nur-Sultan or Almaty

Location: Kazakhstan

Event: COVID-19 and Travel Update

U.S. citizens are urged to enroll in the Smart Traveler Enrollment Program (STEP) to receive alerts from the Embassy and Consulate.

The Kazakhstan Ministry of Health confirmed 97 cases of COVID-19 in the country as of March 26.

International Air Travel: Airlines continuing to provide service from Kazakhstan to international destinations may cancel flights or cease service on short notice. Limited commercial flight options are still available and U.S. citizens wishing to depart Kazakhstan are urged to make use of available commercial flights to depart. If you already have a ticket, we recommend contacting the airline directly to check the status of your flight. We will attempt to keep our website updated at https://kz.usembassy.gov/covid-19-information/, but be advised that flight operating statuses could change rapidly.

As of March 26, the Embassy and Consulate are aware of the following airline carriers still operating limited flights into and out of Nur-Sultan or Almaty with onward connections possible to the United States:

Air Astana (until March 29)

Asiana Airlines (once every two weeks; next scheduled flights are April 3 and 17)


In addition to possible future government restrictions, there may be economic reasons that will lead the remaining air carriers to discontinue service. Please consider this as you make the decision whether or not to depart Kazakhstan.

U.S. citizens who are considering returning to the United States should work with their airlines to make travel arrangements while flights are still available. In case commercial transportation options cease to be available, we are compiling a list of persons seeking to leave Kazakhstan. Please enroll in STEP and provide your name and contact information to our email address: AlmatyUSCitizen@state.gov (please copy USAKZ@state.gov on your message) so we can contact you as soon as we have any updates.

Your email message should include the following information:

· Your full name as spelled in your passport

· Information we can use to contact you now – a current phone number and email address.

· Your date of birth (MM/DD/YYYY)

· Your passport number, and its date of issuance and expiration. If it is not a U.S. passport, please note the country that issued it. Please also note any non-U.S. citizen immediate family members traveling with you.

· Please note your current location (city and country) and any special needs you may have, such as medical issues.

Air Transportation Help Line: The Aviation Administration of Kazakhstan has a 24-hour call system specifically to answer travel questions and to direct callers to the best resource for their needs. The system numbers are: +7 (7172) 645-841 and +7 (7172) 645-840.

The U.S. Embassy in Nur-Sultan and U.S. Consulate General in Almaty continue to provide American Citizen Services, including passport renewals. We encourage all U.S. citizens to check their passport validity to ensure it is valid for travel. Many countries require that passports have at least six months remaining validity to allow entry to a foreign citizen.

On March 14, the Department of State authorized the departure from any diplomatic or consular post in the world of US personnel and family members who have been medically determined to be at higher risk of a poor outcome if exposed to COVID-19.

The Department of State has issued a Global Level 4 Health Advisory for COVID-19.

The Centers for Disease Control and Prevention (CDC) has issued a Level 2 Global COVID-19 Outbreak Notice.

The Centers for Disease Control and Prevention (CDC) has issued a Level 3 Warning for COVID-19 in Europe advising travelers to avoid non-essential travel to Europe.

The government has implemented quarantines in Almaty and Nur-Sultan. Transportation to or from these areas, and public services including schools and government offices are closed. Private companies – including hotels, apartment buildings, or supermarkets – have closed, restricted access, or mandated temperature checks, limiting access to goods and services.

Actions to Take:


· U.S. Embassy – Nur-Sultan
Rakhymzhan Koskharbayev Ave., No. 3
Nur-Sultan, Kazakhstan 010010
Telephone: +7 (7172) 70-21-00


· U.S. Consulate General – Almaty
Samal-2, 97 Zholdasbekov St.
Almaty, Kazakhstan 050051
Telephone: +7 (727) 250-76-12/17


· State Department - Consular Affairs

1-888-407-4747 or 202-501-4444

· Kazakhstan Country Information

· Enroll in Smart Traveler Enrollment Program (STEP) to receive Alerts.

· Follow us on Facebookand Twitter



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