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Overseas Security Advisory Council
Bureau of Diplomatic Security
U.S. Department of State

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Security Alert: Kazakhstan, International Flights Ongoing

U.S. citizens are urged to enroll in the Smart Traveler Enrollment Program (STEP) to receive alerts from the Embassy and Consulate.

The Kazakhstan Ministry of Health confirmed 56 cases of COVID-19 in the country as of March 22.

International Air Travel:  The Embassy and Consulate were informed by the Civil Aviation Authority of Kazakhstan that the Nur-Sultan and Almaty airports will be closed as of March 22.  However, there is an exemption for international flights, which will still be allowed to depart Kazakhstan even after March 22. 

Airlines continuing to provide service from Kazakhstan to international destinations may cancel flights or cease service on short notice.  Limited commercial flight options are still available and U.S. citizens wishing to depart Kazakhstan are urged to make use of available commercial flights to depart.  If you already have a ticket, we recommend contacting the airline directly to check the status of your flight.  We will attempt to keep our website updated at https://kz.usembassy.gov/covid-19-information/, but be advised that flight operating statuses could change rapidly. 

As of March 22, the Embassy and Consulate are aware of the following airline carriers still operating limited flights into and out of Nur-Sultan or Almaty with onward connections possible to the United States:

Air Astana

Asiana Airlines


Fly Dubai

Etihad Airways

In addition to possible future government restrictions, there may be economic reasons that will lead the remaining air carriers to discontinue service.   Please consider this as you make the decision whether or not to depart Kazakhstan.

Air Transportation Help Line:  The Aviation Administration of Kazakhstan has a 24-hour call system specifically to answer travel questions and to direct callers to the best resource for their needs. The system numbers are: +7 (7172) 645-841 and +7 (7172) 645-840.

The U.S. Embassy in Nur-Sultan and U.S. Consulate General in Almaty continue to provide American Citizen Services, including passport renewals.  We encourage all U.S. citizens to check their passport validity to ensure it is valid for travel.  Many countries require that passports have at least six months remaining validity to allow entry to a foreign citizen.

On March 14, the Department of State authorized the departure from any diplomatic or consular post in the world of US personnel and family members who have been medically determined to be at higher risk of a poor outcome if exposed to COVID-19.

The Department of State has issued a Global Level 4 Health Advisory for COVID-19.

The Centers for Disease Control and Prevention (CDC) has issued a Level 2 Global COVID-19 Outbreak Notice.

The Centers for Disease Control and Prevention (CDC) has issued a Level 3 Warning for COVID-19 in Europe advising travelers to avoid non-essential travel to Europe.

The government has implemented quarantines in Almaty and Nur-Sultan.  Transportation to or from these areas, and public services including schools and government offices are closed.  Private companies – including hotels, apartment buildings, or supermarkets – have closed, restricted access, or mandated temperature checks, limiting access to goods and services.

Actions to Take:

·         Consult the CDC website for the most up-to-date information.

·         For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations.


·    U.S. Embassy – Nur-Sultan
Rakhymzhan Koskharbayev Ave., No. 3
Nur-Sultan, Kazakhstan 010010
Telephone: +7 (7172) 70-21-00



·    U.S. Consulate General – Almaty
Samal-2, 97 Zholdasbekov St.
Almaty, Kazakhstan 050051
Telephone: +7 (727) 250-76-12/17



·        State Department - Consular Affairs

1-888-407-4747 or 202-501-4444


·         Kazakhstan Country Information

·         Enroll in Smart Traveler Enrollment Program (STEP) to receive Alerts.

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